Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.

To cancel an order, please contact our customer service team as soon as possible with your order number. We recommend checking your order status in your account or contacting us to confirm whether your order has entered the shipping process.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be:

• In its original condition
• Unused and unworn
• In the original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is approved, we will initiate a refund to your original payment method. The time frame for the refund to be processed and credited may vary depending on your payment provider, but typically takes:

• 3-5 business days for credit card refunds
• 5-7 business days for PayPal refunds
• Up to 10 business days for bank transfers

Please note that we can only refund the original purchase price and applicable taxes. Shipping charges are non-refundable unless the return is due to our error. Sale items may only be eligible for store credit at our discretion.

Late or Missing Refunds

If you haven't received your refund within the expected time frame, please take the following steps:

1. Check your bank account or payment provider account again
2. Contact your credit card company or payment provider, as it may take some time before your refund is officially posted
3. If you've completed these steps and still have not received your refund, please contact us with your order number and payment details

We will investigate any reported missing refunds and work with you to resolve the issue promptly. In some cases, we may need to contact your payment provider directly to trace the refund transaction.